Service Management: Operations, Strategy, Information Technology (The Mcgraw-hill/Irwin Series in Operations and Decision Sciences)
by James A. Fitzsimmons, Mona J. Fitzsimmons, Sanjeev Bordoloi
Service Management: Operations, Strategy, Information Technology presents an integrated perspective on managing services. Combining operations, strategy, and information technology, the book offers a framework for understanding key business considerations in service organizations and supports study in operations and decision sciences.
About This Book
Service Management: Operations, Strategy, Information Technology examines service management from multiple complementary perspectives.
The book connects operational concerns with strategic decision-making in service organizations.
Information technology is treated as an important dimension of contemporary service management.
It is suited to readers seeking a business-focused introduction to the field and its relationship to operations and decision sciences.
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