Building an ITIL-based Service Management Department
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Building an ITIL-based Service Management Department

by Axelos, Malcolm Fry

Business Information Technology
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Guidance on establishing an ITIL-based service management department, covering structure, roles, and processes for effective IT service delivery.

ISBN-13 9780113314584 ASIN 0113314582 Views 61 Publisher TSO Year 2015 Edition 2nd ed Format Paperback Product Group Book Pages 109 Created March 18, 2026 Updated August 15, 2026
About This Book

This book provides guidance on building a service management department using ITIL principles.

It covers organizational structure, roles, and processes for effective IT service delivery.

Readers will learn how to align IT services with business objectives using established frameworks.

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I will be using this book for: