Street-Level Bureaucracy: Dilemmas of the Individual in Public Service, 30th Anniversary Expanded Edition
Street-Level Bureaucracy explores the complexities of frontline public service workers who exercise discretion in policy implementation. This 30th anniversary expanded edition addresses the ongoing dilemmas faced by individuals in balancing rules, resources, and citizen needs within bureaucratic systems. A key text for understanding public administration challenges.
About This Book
Street-Level Bureaucracy examines the role of individual public servants who interact directly with citizens in delivering services.
The book highlights the dilemmas encountered by these frontline workers as they navigate policy implementation on a daily basis.
This 30th anniversary expanded edition provides updated insights into the dynamics of public service delivery.
It offers a foundational perspective on how personal discretion shapes bureaucratic outcomes in government agencies.
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