This is Service Design Thinking: Basics, Tools, Cases
by Jakob Schneider, Marc Stickdorn
An introductory resource on service design thinking, outlining key concepts, practical tools, and illustrative case examples for applying design methods to services.
About This Book
This is Service Design Thinking introduces the fundamentals of service design for professionals and students.
It presents essential tools and methods used throughout the service design process.
The book includes case studies demonstrating how service design is applied in various contexts.
Readers gain a clear overview of service design thinking principles and practices.
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