Salesforce Service Cloud For Dummies
by Jon Paz, T. J. Kelley
Salesforce Service Cloud For Dummies helps teams understand Service Cloud setup, case management, and reporting to improve customer support operations.
About This Book
Salesforce Service Cloud For Dummies introduces the core features of Salesforce Service Cloud.
Readers learn how the platform supports customer service workflows and case management.
The book covers basic setup, user management, and reporting options available in the system.
Guidance is provided for both new users and those expanding an existing Service Cloud implementation.
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