Service Management: Operations, Strategy, Information Technology: 2026 Release
by Sanjeev K. Bordoloi, James A. Fitzsimmons, Mona J. Fitzsimmons
Service Management: Operations, Strategy, Information Technology, 2026 Release by Sanjeev K. Bordoloi, James A. Fitzsimmons, and Mona J. Fitzsimmons offers an in-depth exploration of service operations, strategic frameworks, and IT integration. This essential text prepares readers to navigate and optimize service-oriented businesses effectively.
About This Book
Service Management: Operations, Strategy, Information Technology, 2026 Release, provides a foundational understanding of managing services in modern organizations. Authored by Sanjeev K. Bordoloi, James A. Fitzsimmons, and Mona J. Fitzsimmons, it covers key principles that drive efficiency and innovation in service delivery.
The book emphasizes the interplay between operational processes, strategic planning, and the role of technology in enhancing service quality. It equips readers with tools to analyze and improve service systems across various sectors.
Designed for academic and practical application, this release updates core concepts to reflect evolving business landscapes, ensuring relevance for contemporary challenges in service industries.
Reviews
No reviews yet. Be the first to review this book!