A Guide to Customer Service Skills for the Service Desk Professional
by Donna Knapp
A Guide to Customer Service Skills for the Service Desk Professional offers a focused introduction to the customer service abilities required in service desk work. Written by Donna Knapp, it supports professionals who want to build a stronger foundation in communication, user support, and effective service delivery.
About This Book
A Guide to Customer Service Skills for the Service Desk Professional focuses on the people-centered abilities essential to service desk work.
The book provides a practical foundation for delivering customer service in a service desk environment.
It is designed for service desk professionals seeking to strengthen their communication and support skills.
Donna Knapp presents the subject in a focused, accessible format for readers developing their professional capabilities.
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