Be Our Guest-Revised and Updated Edition: Perfecting the Art of Customer Service (A Disney Institute Book)
The Disney Institute presents a revised and updated guide to customer service, centered on the art of creating positive guest experiences. Be Our Guest offers a business-focused look at service excellence for readers seeking to strengthen their understanding of customer care and guest relationships.
About This Book
Be Our Guest—Revised and Updated Edition focuses on the art of customer service and the practices associated with creating positive guest experiences.
Presented by The Disney Institute, this book offers a business-oriented perspective on service excellence.
The revised and updated edition is designed for readers interested in improving customer service and understanding how service can shape an organization’s relationship with its guests.
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