Understanding Street-Level Bureaucracy
by Michael Hill, Peter Hupe, Aurélien Buffat
Street-level bureaucracy refers to the frontline workers who implement public policies daily. This book by Michael Hill, Peter Hupe, and Aurélien Buffat analyzes how their discretion shapes policy outcomes, bridging theory and practice in public administration. It explores the tensions between rules, resources, and real-world demands faced by these essential actors.
About This Book
Understanding Street-Level Bureaucracy delves into the role of frontline public servants in policy delivery. Authors Michael Hill, Peter Hupe, and Aurélien Buffat examine how these workers navigate the gap between policy intentions and real-world application.
The book highlights the discretionary power exercised by street-level bureaucrats, influencing outcomes in areas like social services and regulation. It provides a framework for analyzing their decision-making processes within organizational constraints.
Through theoretical and empirical perspectives, the authors address challenges in policy implementation and the implications for effective governance. This work is essential for grasping the human element in public administration.
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