Customer Service for Professionals in Health Care: Key Behaviors That Enhance the Patient and Family Experience
by Wendy Leebov
A concise resource for healthcare professionals seeking to strengthen patient and family experiences through effective service behaviors and communication.
About This Book
This book addresses essential customer service skills tailored for healthcare settings.
It emphasizes behaviors that support positive interactions with patients and their families.
Readers will find guidance on enhancing service quality within professional healthcare environments.
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