Achieving Impressive Customer Service: 7 Strategies for the Health Care Manager
by Wendy Leebov, Gail Scott, Wendy Leebov Ed.D., Lolma Olson
Achieving Impressive Customer Service presents seven strategies for health care managers focused on customer service. Combining management and health care perspectives, the book offers a targeted resource for readers seeking to consider service improvement within a health care setting.
About This Book
Achieving Impressive Customer Service focuses on customer service in the health care management setting.
The book is organized around seven strategies designed to support managers working to improve service.
Its subject combines business management principles with the needs of health care organizations.
This title may be useful for health care managers seeking a focused resource on customer service.
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