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The Call Center Handbook: The Complete Guide to Starting, Running, and Improving Your Call Center

by Keith Dawson

Business

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A practical handbook for starting, running, and improving call center operations with clear guidance for professionals.

ISBN-13 9781578203055 ASIN 1578203058 Views 14 Publisher Crc Press Year 2003 Edition 5 Format Paperback Product Group Book Pages 280 Adult No Created February 13, 2026 Updated October 10, 2026

About This Book

This handbook offers guidance on establishing and operating a call center.

It covers essential aspects of running and improving call center performance.

The content is designed for professionals seeking to optimize their operations.

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I will be using this book for:

The Call Center Handbook: The Complete Guide to Starting, Running, and Improving Your Call Center

About This Book

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