Service That Sells! the Art of Profitable Hospitality
Service That Sells! examines the relationship between hospitality and profitability, presenting service as a central business tool. Written by Jim Sullivan and Phil Roberts, this book is suited to readers seeking practical perspectives on customer care, guest experiences, and successful hospitality operations.
About This Book
Service That Sells! focuses on hospitality and the role service plays in business performance.
The book presents customer care as an important part of creating profitable hospitality operations.
Its subject is relevant to readers interested in service practices, guest experiences, and business results.
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