Marketing De Serviços
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Marketing De Serviços

by Christopher Lovelock

Business Marketing
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A practical guide to marketing services, offering strategies to improve customer satisfaction and service quality in business.

About This Book

This book explores the unique challenges and opportunities in marketing services.

It provides frameworks for understanding customer expectations and service delivery.

Readers will learn strategies to enhance service quality and customer satisfaction.

The content covers key concepts essential for service-oriented businesses.

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I will be using this book for: