ServiceNow for IT Service Management: Manage, Transform, and Deliver IT Operations and Services with Incident, Problem and Change Management Using ServiceNow and ITSM Framework (English Edition)
by Orange Ava, Mohammad Khaleelullah Khan
ServiceNow for IT Service Management explores how the platform supports IT operations and service delivery. Covering incident, problem, and change management, this guide connects practical ServiceNow use with ITSM frameworks and offers a foundation for readers interested in managing and transforming IT services.
About This Book
This book introduces ServiceNow in the context of IT service management and IT operations.
It focuses on incident, problem, and change management, highlighting core areas involved in delivering and managing IT services.
The book also addresses the relationship between ServiceNow and ITSM frameworks, with attention to transforming service operations.
It is intended for readers seeking a structured overview of ServiceNow’s role in IT service management.
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