Delighting Customers: How to build a customer-driven organization
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Delighting Customers: How to build a customer-driven organization

by P. Donovan, T. Samler

Business Management Customer Service
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Learn how to build a customer-driven organization that prioritizes satisfaction, loyalty, and long-term business success.

ISBN-13 9789401045285 ASIN 9401045283 Views 43 Publisher Springer Year 2012 Edition Softcover reprint of the original 1st ed. 1994 Format Paperback Product Group Book Pages 259 Adult No Created April 02, 2026 Updated September 28, 2026
About This Book

Delighting Customers explores strategies for creating organizations focused on customer needs and satisfaction.

The book provides guidance on developing customer-centric practices and improving service delivery.

Authors P. Donovan and T. Samler share insights for building lasting customer relationships.

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I will be using this book for: