Healthcare Hospitality Excellence: Principles, Practices, and Leadership Strategies for Patient-Centered Care
Healthcare Hospitality Excellence examines how hospitality principles, practical approaches, and leadership strategies can strengthen patient-centered care. Centered on the healthcare experience, this book offers a thoughtful framework for understanding the role of service, attentiveness, and leadership in creating more supportive interactions for patients and those who care for them.
About This Book
Healthcare Hospitality Excellence focuses on the relationship between hospitality and patient-centered care.
The book presents principles and practices for creating a more attentive, respectful, and supportive healthcare experience.
It also examines leadership strategies that can help guide hospitality excellence across healthcare settings.
Designed for readers interested in healthcare service and organizational leadership, this title highlights the importance of placing patients at the center of care.
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