Debbie Levitt

About the Author

Debbie Levitt is a renowned customer experience (CX) strategist and author with over two decades of experience transforming businesses through customer-centric innovation. As the founder of CX Pilots, she has consulted for Fortune 500 companies, helping them bridge the gap between customer expectations and organizational realities. Levitt's expertise lies in actionable strategies that demystify customer feedback, foster loyalty, and drive sustainable growth. Her insights, drawn from real-world implementations across industries, empower leaders to create meaningful connections that turn dissatisfied customers into advocates. Passionate about making CX accessible, she speaks globally on topics like journey mapping and empathy-driven design, always emphasizing practical steps over theory.