Preston Lee

About the Author

Preston Lee is a seasoned hospitality expert with over two decades of experience in transforming ordinary businesses into exceptional service powerhouses. As a consultant, speaker, and author, he has advised Fortune 500 companies and startups alike on leveraging hospitality as a competitive edge. His insights draw from real-world implementations where empathy, attentiveness, and innovation have driven remarkable growth in team morale, customer loyalty, and overall profitability. In his acclaimed book, The Hospitality Handbook: The Hospitality Advantage: How Extraordinary Hospitality Transforms Teams, Customers, and Companies, Lee provides actionable strategies for leaders seeking to infuse genuine care into their organizational culture. Beyond writing, Preston leads workshops worldwide, inspiring professionals to rethink service as a pathway to sustainable success.