Sheila Heen

About the Author

Sheila Heen is a renowned expert in negotiation and communication, co-founding the Triad Consulting Group and serving as an adjunct lecturer at Harvard Law School. With a career dedicated to helping individuals and organizations navigate challenging interactions, she has trained leaders at companies like Google, Microsoft, and the World Bank. Heen's work emphasizes practical strategies for fostering understanding and growth through dialogue. Her acclaimed books, Difficult Conversations: How to Discuss What Matters Most and Thanks for the Feedback: The Science and Art of Receiving Feedback Well, have empowered millions to handle tough talks with confidence and empathy, transforming potential conflicts into opportunities for connection and progress.