The Service Innovation Handbook: Action-oriented Creative Thinking Toolkit for Service Organizations
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The Service Innovation Handbook: Action-oriented Creative Thinking Toolkit for Service Organizations

by Lucy Kimbell

Business Design
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A practical toolkit offering action-oriented creative thinking methods for service organizations to drive innovation and improve service design.

ISBN-13 9789063693534 ASIN 9063693532 Views 260 Publisher BIS Publishers Year 2015 Format Paperback Product Group Book Pages 240 Created February 18, 2026 Updated September 29, 2026
About This Book

This handbook provides service organizations with tools and approaches for fostering innovation.

It emphasizes action-oriented creative thinking to address challenges in service design and delivery.

Readers can apply the methods to improve processes and develop new service solutions.

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I will be using this book for:
3 total votes