Lucy Kimbell

About the Author

Lucy Kimbell is a renowned design thinker and educator whose work bridges the worlds of design, innovation, and business strategy. With a background in industrial design and extensive experience teaching at leading institutions like the Royal College of Art, she has dedicated her career to helping organizations harness creative thinking for service innovation. Kimbell's approach emphasizes practical tools and actionable frameworks that empower teams to ideate, prototype, and implement transformative services. Her seminal book, The Service Innovation Handbook: Action-oriented Creative Thinking Toolkit for Service Organizations, has become a go-to resource for professionals seeking to foster innovation in service-oriented environments. Through her writing and consulting, she continues to inspire a more human-centered approach to organizational change, blending empathy, experimentation, and strategic insight.