I will be using this book for:

選ばれる宿の法則～顧客アンケート(NPS)×デジタルで実現する感動体験の作り方～: NPSで顧客体験を進化させ、持続可能な成長を実現する施設改革の具体策 (顧客アンケートバイブル) (Japanese Edition)

by 北山幹夫

digital marketing Hospitality Customer Experience

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Discover how to leverage NPS and digital tools to enhance guest experiences, implement effective facility reforms, and achieve sustainable growth in hospitality.

ASIN B0DPL51JPF Views 35 Publisher Independently published Year 2024 Format Paperback Product Group Book Pages 91 Adult No Created June 04, 2026 Updated September 08, 2026

About This Book

This book explores strategies for improving customer experience in hospitality using NPS surveys and digital solutions.

Readers will find practical methods for turning guest feedback into actionable improvements that support long-term business growth.

The content focuses on facility reforms and ways to deliver memorable stays through data-driven approaches.

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I will be using this book for:

選ばれる宿の法則～顧客アンケート(NPS)×デジタルで実現する 感動体験の作り方～: NPSで顧客体験を進化させ、持続可能な成長を実現する施設改革の具体策 (顧客アンケートバイブル) (Japanese Edition)

About This Book

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