北山幹夫

北山幹夫

1 book
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About the Author

北山幹夫 is a hospitality strategist and author specializing in customer experience innovation. Drawing on extensive research into Net Promoter Score systems and digital engagement, he guides accommodation providers in transforming guest feedback into sustainable growth strategies. His practical frameworks help facilities create memorable experiences that drive loyalty and operational excellence across the Japanese hospitality sector.

Common genres
Customer Experience digital marketing Hospitality
Writing style
practical insightful strategic

Books by 北山幹夫