Dra Idalia Romero Lamoru

About the Author

Dra. Idalia Romero Lamoru is a distinguished scholar and author renowned for her expertise in quality management and service excellence. With a doctorate in business administration, she has dedicated her career to bridging theoretical principles with practical applications in the service sector. Her work emphasizes the fundamentals of total quality, offering actionable insights for professionals seeking to enhance operational efficiency and customer satisfaction. Drawing from extensive research and real-world consulting experience across Latin America, Dra. Romero Lamoru's writings empower organizations to achieve sustainable excellence. As an educator and advisor, she continues to influence the field through her clear, methodical approach to complex topics, making quality management accessible to a broad audience.