Karen Dillon
About the Author
Karen Dillon is a seasoned business author and former editor at Harvard Business Review, where she honed her expertise in translating complex ideas into actionable insights for leaders and entrepreneurs. With a career spanning journalism, consulting, and executive coaching, she has collaborated with luminaries like Clayton M. Christensen to demystify innovation and customer-centric strategies. Dillon's writing bridges the gap between academic theory and real-world application, empowering startups and established businesses to thrive in competitive landscapes. Her work emphasizes the power of understanding customer 'jobs to be done,' offering practical frameworks for growth and decision-making that resonate with readers seeking sustainable success in dynamic markets.
